FREQUENTLY ASKED QUESTIONS
How do we order cabinets from TLC Kitchen Cabinets?
Our process is simple.
1) Send us your list of cabinets for a price quote.
2) When you are happy with the pricing, we recommend visiting one of the J&K Cabinetry showrooms to see the cabinets in person to check the quality.
3) To place the order call us with your credit card info to make payment.
4) When the cabinets are ready you will pick them up at the local showroom or get delivered for a fee.
Can we get a door style in a different color?
What you see on the website is what we have. Door and colors can not be interchanged.
Example. The K8 Espresso cabinets is only available in that color and that door style.
Where can I see the cabinets in person?
TLC Kitchen Cabinets is an Authorized Dealer of J&K Cabinetry. J&K has showrooms nationwide. Please click locations to find the showroom closest to you.
click here for LOCATIONS
Do you charge sales tax?
Sales tax rates are based on the showroom pickup location. Sales tax amount and tax rate % will be indicated on the quote and invoice.
How long does it take for the cabinets to be Assembled?
Once the order is placed, timing depend on location. Most J&K locations are 7-10 days for will call pickup of ASSEMBLED cabinets. Chicago has been 3-5 days.
You can also pick up cabinets in the box RTB (Ready To Build). Unassembled cabinets can be ready for pickup in 1-5 days if you need faster and have the proper tools to assemble the cabinets yourself.
How do I pay.
TLC Kitchen Cabinets accept VISA / MASTERCARD / DISCOVER / AMERICAN EXPRESS and Paypal. When you are ready to order just give us a call and we will convert your Quote into an Invoice and take your credit card information over the phone. J&K Cabinetry does not accept payment at the showroom.
How tall/deep are the base cabinets.
Standard base kitchen cabinet height is 34.5" tall x 24" deep. This ensures that the finished height of the cabinetry with countertops will be 36. Wall cabinet come in 30”, 36”, 42” x 12” deep. Bridge cabinets for over refrigerator and stove come in 12”, 15”, 18”, and 21” tall. Our pantry and double oven cabinets come in 84”, 90”, and 96” tall x 27" deep but can be cut to 24" deep for a fee.
How tall/deep are the bathroom vanity cabinets?
Vanity height in this cabinet line is 33" tall and 21" deep.
Are the sides of the cabinets finished?
All cabinet come with factory finished sides to match the cabinet color.
What color are the insides of the cabinets?
The interior of the cabinets are finished blond color. Glass door cabinets come with matching interior and exterior color.
Do you offer glass doors?
We offer wall cabinetry that is prepped for glass (routed for glass door, finished interior). We only carry beveled edge clear glass inserts. Frosted glass or etched glass would be the customer’s responsibility.
Are these cabinets RTA?
J&K Cabinets are considered RTA but we call them RTB “Ready To Build” because they request special carpentry tools. The cabinets come in kits that we assemble with corner staples, brad nails, and wood glue. See our assembly videos to get a better idea. Click here for VIDEO
Do you offer a farm sink base?
We do not have a specific cabinet available to order for an apron/farm sink. You may however use a W361827. We can cut the sides down to make the overall cabinet depth 24" for a fee, and your installer would use wall fillers to trim out your sink. This is slightly more work however it offers a much more custom look. Ask and we will explain how.
Do you offer a microwave base cabinets?
We do not have a specific cabinet available to order for microwave base cabinets. You may however customize a 30” drawer base cabinets by removing the top 2 drawers and framing the face with fillers to create a built-in microwave. There are photos on the website.
We do offer a 27” wide wall microwave cabinet and a space saver microwave would mount under any bridge cabinet.
Are cabinet modifications available?
27” deep refrigerator, oven, and pantry cabinets can but cut to 24” for a fee. Fees are determined by showroom location. Any other Cabinetry size modifications are not available but we can walk you through available options for your installer to customize our cabinets.
Example. You can use 12” deep wall cabinets on the back of your island to give a 36” deep island. Your installer would just create a 2x4 base for the cabinets to rest on to match a base cabinet toe kick. Then cover the base with a TK8 toe kick or BM10-4 ½ molding.
Do you offer countertops, sinks or cabinet install?
We do not offer countertops, sinks, or cabinet install. We just sell the cabinets.
Do you offer a warranty on this cabinetry?
All J&K cabinetry a 1 year warranty on materials and workmanship. This warranty does not extend to defects caused by improper handling, storage, installation, assembly or disassembly, damage, product modifications, exposure to the elements, misuse, abuse, or negligence. Warranty is on the last page of the catalog.
Can the cabinetry be delivered to my home?
Most J&K locations offer curbside or garage delivery for a fee. Under no circumstance will we deliver cabinetry into a house due to liability reasons. Delivery averages 1-3 weeks and is dependent on location and current order backlog.
Are the cabinet sides plywood or particleboard?
All cabinetry comes standard with 7 ply 1/2" plywood sides. Shelves are also plywood to insure that no particleboard is used.
What drawer glides are used?
Our standard drawer glides are full extension, under mount, and soft close. These glides make the drawers easy to remove for cleaning purposes, allow full access to drawer space, and are highly durable.
Are the door hinges soft close also?
All door hinges are 6-way adjustable concealed soft close hinge.
Are the cabinet doors solid wood?
All cabinet doors are solid maple. Door frames and center panels are solid wood with reverse raised panel design on all recessed panels. All J&K cabinets have full overlay doors so only about 1/8-1/4” of the frame is visible.
How much money is due up front to order my cabinetry?
Due to the size of the discounts offered, we do not offer payment plans. 100% is due upon order placement.
Can I return cabinets and extra accessories?
Officially - All cabinetry is considered special order and assembled at time of order. Returns are not allowed. After payment is received, production of your cabinetry begins, and we may be unable to be stopped or change the order. Please make sure to double check your order before placing it to avoid any issues.
That being said. TLC Kitchen Cabinets strived to provide the best service availble and will work on your behalf with the manufacturer to correct any issue and work to resolve any problem. In most cases we can get approval to exchange a few undamaged cabinets with a 25% restock fee.
Accessory items can be returned without a restock fee as long as they are in new sellable condition.
If a cabinet has been installed, has screw holes, or door has holes for handles, the cabinet is NOT returnable. We can only help with return if cabinets are in new sellable condition.
When will I receive a delivery date after ordering?
If you request delivery, we will get an estimated delivery date before charging your credit card. As the date gets closer we can confirm the date. Delivery times are not known until the morning of delivery. TLC Kitchen Cabinets will provide you with the local reps contact info so you can that morning to get a delivery time window so you are not waiting all day. TLC will also request the delivery company to call you before heading to your location.
Our process is simple.
1) Send us your list of cabinets for a price quote.
2) When you are happy with the pricing, we recommend visiting one of the J&K Cabinetry showrooms to see the cabinets in person to check the quality.
3) To place the order call us with your credit card info to make payment.
4) When the cabinets are ready you will pick them up at the local showroom or get delivered for a fee.
Can we get a door style in a different color?
What you see on the website is what we have. Door and colors can not be interchanged.
Example. The K8 Espresso cabinets is only available in that color and that door style.
Where can I see the cabinets in person?
TLC Kitchen Cabinets is an Authorized Dealer of J&K Cabinetry. J&K has showrooms nationwide. Please click locations to find the showroom closest to you.
click here for LOCATIONS
Do you charge sales tax?
Sales tax rates are based on the showroom pickup location. Sales tax amount and tax rate % will be indicated on the quote and invoice.
How long does it take for the cabinets to be Assembled?
Once the order is placed, timing depend on location. Most J&K locations are 7-10 days for will call pickup of ASSEMBLED cabinets. Chicago has been 3-5 days.
You can also pick up cabinets in the box RTB (Ready To Build). Unassembled cabinets can be ready for pickup in 1-5 days if you need faster and have the proper tools to assemble the cabinets yourself.
How do I pay.
TLC Kitchen Cabinets accept VISA / MASTERCARD / DISCOVER / AMERICAN EXPRESS and Paypal. When you are ready to order just give us a call and we will convert your Quote into an Invoice and take your credit card information over the phone. J&K Cabinetry does not accept payment at the showroom.
How tall/deep are the base cabinets.
Standard base kitchen cabinet height is 34.5" tall x 24" deep. This ensures that the finished height of the cabinetry with countertops will be 36. Wall cabinet come in 30”, 36”, 42” x 12” deep. Bridge cabinets for over refrigerator and stove come in 12”, 15”, 18”, and 21” tall. Our pantry and double oven cabinets come in 84”, 90”, and 96” tall x 27" deep but can be cut to 24" deep for a fee.
How tall/deep are the bathroom vanity cabinets?
Vanity height in this cabinet line is 33" tall and 21" deep.
Are the sides of the cabinets finished?
All cabinet come with factory finished sides to match the cabinet color.
What color are the insides of the cabinets?
The interior of the cabinets are finished blond color. Glass door cabinets come with matching interior and exterior color.
Do you offer glass doors?
We offer wall cabinetry that is prepped for glass (routed for glass door, finished interior). We only carry beveled edge clear glass inserts. Frosted glass or etched glass would be the customer’s responsibility.
Are these cabinets RTA?
J&K Cabinets are considered RTA but we call them RTB “Ready To Build” because they request special carpentry tools. The cabinets come in kits that we assemble with corner staples, brad nails, and wood glue. See our assembly videos to get a better idea. Click here for VIDEO
Do you offer a farm sink base?
We do not have a specific cabinet available to order for an apron/farm sink. You may however use a W361827. We can cut the sides down to make the overall cabinet depth 24" for a fee, and your installer would use wall fillers to trim out your sink. This is slightly more work however it offers a much more custom look. Ask and we will explain how.
Do you offer a microwave base cabinets?
We do not have a specific cabinet available to order for microwave base cabinets. You may however customize a 30” drawer base cabinets by removing the top 2 drawers and framing the face with fillers to create a built-in microwave. There are photos on the website.
We do offer a 27” wide wall microwave cabinet and a space saver microwave would mount under any bridge cabinet.
Are cabinet modifications available?
27” deep refrigerator, oven, and pantry cabinets can but cut to 24” for a fee. Fees are determined by showroom location. Any other Cabinetry size modifications are not available but we can walk you through available options for your installer to customize our cabinets.
Example. You can use 12” deep wall cabinets on the back of your island to give a 36” deep island. Your installer would just create a 2x4 base for the cabinets to rest on to match a base cabinet toe kick. Then cover the base with a TK8 toe kick or BM10-4 ½ molding.
Do you offer countertops, sinks or cabinet install?
We do not offer countertops, sinks, or cabinet install. We just sell the cabinets.
Do you offer a warranty on this cabinetry?
All J&K cabinetry a 1 year warranty on materials and workmanship. This warranty does not extend to defects caused by improper handling, storage, installation, assembly or disassembly, damage, product modifications, exposure to the elements, misuse, abuse, or negligence. Warranty is on the last page of the catalog.
Can the cabinetry be delivered to my home?
Most J&K locations offer curbside or garage delivery for a fee. Under no circumstance will we deliver cabinetry into a house due to liability reasons. Delivery averages 1-3 weeks and is dependent on location and current order backlog.
Are the cabinet sides plywood or particleboard?
All cabinetry comes standard with 7 ply 1/2" plywood sides. Shelves are also plywood to insure that no particleboard is used.
What drawer glides are used?
Our standard drawer glides are full extension, under mount, and soft close. These glides make the drawers easy to remove for cleaning purposes, allow full access to drawer space, and are highly durable.
Are the door hinges soft close also?
All door hinges are 6-way adjustable concealed soft close hinge.
Are the cabinet doors solid wood?
All cabinet doors are solid maple. Door frames and center panels are solid wood with reverse raised panel design on all recessed panels. All J&K cabinets have full overlay doors so only about 1/8-1/4” of the frame is visible.
How much money is due up front to order my cabinetry?
Due to the size of the discounts offered, we do not offer payment plans. 100% is due upon order placement.
Can I return cabinets and extra accessories?
Officially - All cabinetry is considered special order and assembled at time of order. Returns are not allowed. After payment is received, production of your cabinetry begins, and we may be unable to be stopped or change the order. Please make sure to double check your order before placing it to avoid any issues.
That being said. TLC Kitchen Cabinets strived to provide the best service availble and will work on your behalf with the manufacturer to correct any issue and work to resolve any problem. In most cases we can get approval to exchange a few undamaged cabinets with a 25% restock fee.
Accessory items can be returned without a restock fee as long as they are in new sellable condition.
If a cabinet has been installed, has screw holes, or door has holes for handles, the cabinet is NOT returnable. We can only help with return if cabinets are in new sellable condition.
When will I receive a delivery date after ordering?
If you request delivery, we will get an estimated delivery date before charging your credit card. As the date gets closer we can confirm the date. Delivery times are not known until the morning of delivery. TLC Kitchen Cabinets will provide you with the local reps contact info so you can that morning to get a delivery time window so you are not waiting all day. TLC will also request the delivery company to call you before heading to your location.